Uber introduces a new discreet feature
Uber feature to be used if riders feel unsafe. The new introduced discreet feature went live in the US and Canada on Wedneday, 19/02/2020.
A new Uber feature that lets riders “discreetly” report their driver if they feel unsafe or uncomfortable went live in the US and Canada on 19/02/2020. Drivers say it’s already creating an unfair system for them.
The new feature is meant for nonemergency incidents that make passengers feel unsafe. Uber uses “harsh braking,” “inappropriate remarks” and “my driver doesn’t have a phone mount” as examples
Once riders report nonemergency incidents, a member of Uber’s safety team will follow up with the driver.
Some drivers worry the feature could lead to passengers reporting misunderstandings that in turn affect their records. Drivers are also concerned that passengers might take advantage of the system — exaggerating complaints or making them up — if they think Uber will offer discounts for rides they’re unhappy with. Uber didn’t answer a question about discounts when asked by CNET.
With its new tool, Uber is aiming to address safety concerns that’ve plagued its platform. Over the past few years, hundreds of passengers and drivers have come forward alleging sexual assault and other abuses during rides. Several lawsuits have been brought against Uber by people saying they were raped, kidnapped or groped by drivers.
Uber said the on-trip reporting feature will eliminate barriers to reporting nonemergency situations and lets passengers say something when an incident is “top of mind.” An Uber spokeswoman told CNET the company will wait until after a trip ends to review a report and follow up with the driver. When reaching out to drivers, the spokeswoman said, Uber won’t disclose which passenger made the complaint.
“Our research shows that riders may not consistently report experiences that make them feel uncomfortable or nervous due in part to being distracted after the trip,” Tracey Breeden, Uber’s head of women’s safety, wrote in a blog post Wednesday. “Every piece of feedback we receive can help make the platform safer for everyone.”